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PABX FRAUD NOTIFICATION INFORMATION
Dear Valued Customers,
You may have recently received some information in the form of a letter or email advising about PABX Fraud, we wanted to explain to you what this actually means, how it can affect you and what you may need to do.
What is PABX Fraud?
PABX Fraud also known as Toll Fraud causes multi-million dollar losses to organisations each year. This is now beginning to have a substantial impact on business’ in Australia. Hackers fraudulently use a company’s PABX system to make long distance telephone calls, usually to obscure international destinations at no cost to themselves. The costs are bared by the organisation and can be quite considerable.
How to Avoid It.
Here are just some of the ways that you can protect your system:
• Regularly change your voicemail pins and do not use default pins such as 1234.
• Disable any call forwarding or outbound call ability from your voicemail ports.
• Cancel any unused voicemail boxes.
• Block International call access to countries that you don’t usually dial.
• Ensure your PABX admin access unit is kept in a secure location.
• Restrict the ‘after hours’ outgoing call access.
• Disable DISA access unless absolutely necessary.
• Look for heavy call volumes at nights or on weekends and public holidays.
• Review system call records for discrepancies and unusual use.
Who Does it Affect?
It potentially can affect any telephone system that has an active voicemail, again we recommend you give us a call if you have any concerns.
What Has Plexus Done to Counter This?
With all new systems installed we have and will continue to change the default passwords for the system and voicemail, We will ensure that you the customer is kept up to date with any new information regarding PABX Fraud. Work with all of our customers should they have any concerns.
What we Recommend
If you feel that your PABX is vulnerable or you are wanting any further information please feel free to contact us immediately on 1300 302 276. After a consultation with one of our staff you may request a service call to perform some security changes on your telephone system which will be charged at our standard service rates, please note for all maintenance customers there is no charge.
PDF Guide's
NEC SV8100 Voicemail Instructions How to Change Password
Samsung SVM800 External Voicemail User Guide
User_Guide for Samsung SVMi8 Voicemail
User Guide for Samsung SVMi4 Voicemail
Kind Regards
The Management
Plexus Communications
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